Customer stories from agencies, studios, and fractional teams using Align to put the work, the people, and the money on one record.
The customer stories below are anonymized while we work with each team on a named, permissioned version. Profiles, situations, and outcomes are real; brand names will appear here as customers approve them for publication.
Forty-eight hours of back-and-forth across email, spreadsheets, and the tracker had escalated into a billing dispute. The team rebuilt the picture in Align: estimate, approvals, time, release notes — all on one record. The client withdrew the dispute that afternoon.
The studio used to send a release-notes PDF and chase signatures. After moving the release evidence and approval into Align, the client now reviews and approves directly in the portal. The team's release-to-invoice gap went from days to hours.
A small team running embedded with three clients was losing 6–9% of billable hours per month to time that never made it onto an invoice. Connecting time entries directly to the approved estimate inside Align closed the gap inside two months.
If your team is using Align and you'd like to tell your story, we'd love to publish it — named, permissioned, and on your terms.
A 25-minute walkthrough with the Align team — we'll show you the same flow these teams run on.