Features · Client portal & roles

Bring clients in — without exposing the messy parts

Clients submit requests, watch progress, and approve work in a portal that shows only what’s theirs. Your team keeps its notes, estimates, and back-and-forth private — all on the same record, filtered by who’s looking.

Role-based access

A client view that maintains itself

There's no separate 'client version' to keep in sync. Every read path is filtered by role, so a client sees their projects, progress, and approvals — and never your internal threads. Granular roles run from full team access to a read-only guest.

One record, filtered per role — nothing to duplicate
Granular roles from full access to read-only guest
Internal notes stay internal, always
Who sees what
Roles
Your team
Boards, notes, estimates, and tools
Staff
Client
Their projects, progress, and approvals
Portal
Guest viewer
Read-only access to shared status
View
Client approvals

Approvals built in, where they matter

Clients approve estimates and sign off on releases right inside the portal — no email chains, no PDFs lost in an inbox. Every decision is captured on the record with a time stamp, so there’s never a question of who agreed to what.

Clients approve estimates and releases in place
Every sign-off captured on the record
A defensible history when a question comes up
Cost estimate · ALN-2841
Three-point estimate
$4,200
low $3,100 · likely $4,200 · high $6,400
AI draft
Admin
Manager
Client
What’s included

Everything in this area

Client portal
11 access roles
Guest viewers
Per-project access
Role-filtered reads
Client approvals
Client notifications
Tenant isolation
Questions

Client portal & roles, answered

Do clients pay for seats?
No. Client and guest access is included on every paid plan — you only pay for your internal team. Bring as many client stakeholders into the portal as you need.
Can clients see our internal notes or other clients’ work?
Never. Reads are filtered by role and by engagement, so a client sees only their own projects — and your internal notes and estimates stay private to your team.

See it on a real project, end to end

A 25-minute walkthrough with the Align team — we’ll show you this in the context of the whole loop.