Terms of Service

1. Agreement

These Terms of Service govern access to and use of the Align Services provided by Alignsoft, Inc., a Texas corporation. By creating an account, signing an order form, using the Services, or accessing the API, Customer agrees to these Terms.

If a signed order form, master subscription agreement, or negotiated agreement applies, that document controls to the extent of a conflict.

2. Definitions

"Align" means Alignsoft, Inc., together with its affiliates where applicable.

"Customer" means the person or entity that creates an account, signs an order form, or uses the Services.

"Services" means the Align hosted project and entry tracking, client portal, cost and invoicing, GitHub and release management, approvals, AI workflows, API, developer, dashboard, webhook, storage, email, audit, billing, and support services.

"Customer Content" means projects, entries, deliverables, templates, time entries, expense records, invoice records, client and contact records, form submissions, webhook configuration, API payloads, and other content submitted to the Services by or on behalf of Customer.

"Customer Personal Data" means personal data included in Customer Content and processed by Align on behalf of Customer.

"Documentation" means Align user guides, API documentation, developer documentation, technical instructions, and related materials.

3. Services

Align provides hosted project and entry tracking, client portal, cost and invoicing, GitHub and release management, approvals, AI workflows, API, developer, dashboard, webhook, email, audit, storage, billing, and support services.

Align may modify the Services from time to time, provided that modifications do not materially reduce the core functionality of a paid subscription during its then-current subscription term.

4. Accounts and Authorized Users

Customer is responsible for its accounts, workspaces, administrators, Authorized Users, API keys, personal access tokens, webhook endpoints, templates, projects, entries, approval workflows, and Customer Content.

Customer must ensure that Authorized Users keep credentials secure and do not share access except as permitted by the Documentation and Customer policies.

Customer is responsible for all activity under its account except activity caused by Align's breach of the Agreement.

5. Customer Content

Customer retains all rights in Customer Content. Customer grants Align a limited, non-exclusive, worldwide right to host, process, transmit, display, store, copy, render, archive, and otherwise use Customer Content solely to provide, secure, support, and improve the Services and as otherwise permitted by the Agreement.

Customer represents that it has all rights and permissions necessary to submit Customer Content to the Services and to authorize Align to process it.

6. API and Developer Use

Customer may use Align APIs, SDKs, embed tools, and developer documentation only as permitted by the Agreement and Documentation.

• Customer must protect API keys and secrets.
• Customer must use sandbox and live environments appropriately.
• Customer must implement webhook signature verification where appropriate.
• Customer must maintain accurate endpoint URLs.
• Customer must comply with rate limits and technical restrictions.
• Customer must not use the API in a way that harms the Services or other customers.

7. Security Responsibilities

Align will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Content.

Customer is responsible for configuring roles and permissions, managing user access, enforcing internal security policies, rotating credentials when appropriate, reviewing audit logs, selecting authentication settings, and ensuring that clients and contacts are correctly identified.

8. Restrictions

Customer may not:

• Reverse engineer the Services except to the extent permitted by law.
• Access the Services to build a competing product.
• Interfere with security, integrity, availability, or performance.
• Attempt unauthorized access.
• Upload malware or harmful content.
• Use the Services for unlawful, deceptive, abusive, or fraudulent activity.
• Use the Services to transmit regulated data unless permitted by an applicable written agreement.
• Remove proprietary notices.
• Bypass usage limits, billing controls, or technical restrictions.
• Use the Services in violation of export control laws.

9. Prohibited Data

Unless expressly permitted in a signed agreement, Customer may not submit protected health information subject to HIPAA, payment card data subject to PCI DSS other than payment information handled directly by the payment processor, classified government information, criminal justice information, children's personal information requiring special processing terms, or other sensitive data that requires controls not provided in the standard Services.

10. Fees, Payment, and Taxes

Customer will pay all fees stated in the order form, checkout flow, plan page, or billing terms. Fees are non-refundable except as expressly stated in the Agreement or required by law.

Align may suspend or limit access for overdue undisputed fees after reasonable notice. Fees do not include taxes. Customer is responsible for applicable taxes, duties, levies, and similar governmental assessments except taxes based on Align's income.

11. Subscription Term and Renewal

Subscriptions begin on the effective date stated in the order form or checkout flow. Subscriptions renew automatically unless canceled as permitted by the applicable plan or order form.

12. Suspension and Termination

Align may suspend access if Customer fails to pay undisputed fees, violates the Agreement, creates security risk, causes service disruption, uses the Services unlawfully, or if suspension is required by law.

Either party may terminate for material breach if the breach is not cured within thirty days after written notice. Align may terminate immediately for unlawful use, security compromise, or repeated violations.

13. Data Protection

The Data Processing Addendum applies to Align's processing of Customer Personal Data on behalf of Customer. The Data Protection and Security Addendum describes baseline security measures.

14. Confidentiality

Each party may receive confidential information from the other party. The receiving party will use the same degree of care it uses to protect its own similar information, but not less than reasonable care, and will use confidential information only to perform under the Agreement.

Confidentiality obligations do not apply to information that is publicly available without breach, known before disclosure, independently developed, or lawfully received from a third party without duty of confidentiality.

15. Intellectual Property

Align and its licensors retain all rights in the Services, software, documentation, designs, APIs, SDKs, workflows, analytics, templates supplied by Align, and related technology. No rights are granted except as expressly stated in the Agreement.

Customer retains ownership of Customer Content. Customer feedback may be used by Align without restriction or obligation, provided that Align does not identify Customer as the source without permission.

16. Disclaimers

Except as expressly stated in the Agreement, the Services are provided on an as-is and as-available basis. To the maximum extent permitted by law, Align disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

17. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost business, loss of goodwill, or loss of data, even if advised of the possibility of those damages.

To the maximum extent permitted by law, Align's total aggregate liability for all claims arising out of or related to the Agreement, the Services, Customer Content, privacy, security, data protection, data breach, service availability, support, or performance will not exceed the total SaaS fees paid and payable by Customer to Align for the affected Services during the twelve months immediately preceding the first event giving rise to liability.

For free, beta, sandbox, trial, or evaluation use, Align's total aggregate liability will not exceed one hundred dollars.

The limitations in this section apply regardless of the legal theory, including contract, tort, negligence, strict liability, statute, privacy law, data protection law, and equity, except to the extent such limitation is prohibited by applicable law.

18. Indemnification

Customer will defend, indemnify, and hold harmless Align from third-party claims arising from Customer Content, Customer applications, Customer violation of law, Customer misuse of the Services, or Customer breach of the Agreement.

Align will defend Customer from third-party claims alleging that the Services, as provided by Align and used according to the Agreement, infringe a United States patent, copyright, or trademark, and will pay finally awarded damages or approved settlements, subject to the liability cap.

19. Governing Law and Disputes

The Agreement is governed by the laws of the State of Texas, without regard to conflict of law rules. Venue will be in the state or federal courts located in the State of Texas, unless applicable law requires otherwise.

20. Changes to Terms

Align may update these Terms from time to time. Material updates will be posted through the website, application, email, or other reasonable means. Updates will not materially reduce paid subscription rights during the current subscription term unless required by law or necessary for security, compliance, or service integrity.

21. Contact

Legal notices may be sent to legal@alignsoft.us and by mail to Alignsoft, Inc., [Mailing address — to be provided].